The Buckie Pottery Company

Terms & Conditions

We reserve the right to cancel or change the date of a course where necessary or it is impractical for a course to run. By booking on any of our workshops or single sessions you agree to abide by our Terms & Conditions. We reserve the right to make amendments to the class content without notice. It is your responsibility to inform us in advance of any allergies or special requirements. Please read these terms carefully.

PAYMENTS

WORKSHOPS
All payments should be made in full at the time of booking. We can not confirm your place until we receive full payment.

We will send you confirmation of your booking via E-Mail.

GIFT VOUCHERS
Refunds are not available on gift voucher purchases nor can these be exchanged for cash. Gift vouchers are transferable, so if you are unable to make your workshop, you may contact us to discuss an alternative.

We are not able to redeem gift vouchers if you are not in possession of the original voucher.

CANCELLATION BY YOU

WORKSHOPS

If you cancel within five working days of a booked session the session will still be charged at the full fee.

Cancellations with prior notice of two weeks or less (but more than five working days) from the session date will mean that the session will be transferred up to the same value (subject to availability), but that no refund will be offered. We may charge you a fee to cover our reasonable administration costs for doing so.

Cancellation by you with prior notice of more than two weeks from the session date will mean that you will receive a full refund.

CANCELLATION BY US

If we cancel your course or session for any reason, we will do our best to organise an alternative date within a reasonable period of time. If this is not possible, or you are unable to attend an alternative date, we will refund the full purchase price.

You may contact The Buckie Pottery Company by email at info@thebuckiepotterycompany.co.uk.